In the battle against COVID-19, caregivers and families are collateral damage. Their absence is being felt in harms to patients, extra duties and financial impacts for care providers and serious trauma for all involved. A roundtable on the urgent need for healthcare to involve caregivers, featuring Patient Critical Co-op members Julie Drury, Maggie Kerestici and Claire Snyman. Moderated by PJ Mierau. Patient story: Melissa Jones.