From the site of the Yukon Ombudsman:
“To make a complaint to the Ombudsman, you must complete a Complaint Form.
When a complaint comes to us, it follows a process that includes determination of jurisdiction, preliminary inquiries and research, analysis, possible investigation and resolution. Here is a brief description of how our process works.
We will listen to your complaint and ask questions to determine if our office is the best place to deal with it. The Ombudsman Act sets out the types of complaints that we can take. If the Act does not apply to your complaint, we will talk to you about other options…
We will ask what steps you have already taken to resolve your complaint. We will want to know things such as:
- Did you ask the government office to give you reasons for the decision?
- Was there an appeal process? If so, did you try it?
- Did you attempt to resolve your matter with the management of the department?
If you have not tried some of these options, we’ll ask you to do so, before we take your complaint… If your complaint can’t be resolved informally, we may investigate. Sometimes things can be resolved through discussion with the department during the investigation process. After investigation, if your complaint is substantiated, the Ombudsman:
- may meet with the department/agency to try to resolve the complaint in a fair and reasonable way
- may make recommendations to the department/agency to improve administration
- will provide results of the investigation to the complainant
- may make a report to Cabinet and the Legislature if recommendations are not carried out.”