Health Care Service Complaints

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Northwest Territories’ Department of Health and Social Services currently direct Health Care Service complaints to:
Registrar of Professional Licensing
Health and Social Services
5015-49th Street (7th Floor)
P.O. Box 1320
YellowknifeNT X1A 2L9
Tel: 867-767-9067
Fax: 867-873-0484

Caveats

If your complaint is about a registered nurse or nurse practitioner, contact the Registered Nurses of the Northwest Territories and Nunavut (RNANT/NU).  The RNANT/NU  is responsible for handling and investigating such complaints.  For more information, contact:

Registered Nurses Association of the Northwest Territories and Nunavut
P.O. Box 2757
Yellowknife NT X1A 2R1
Phone: (867) 873-2745
Fax:     (867) 873-2336

If your complaint is about a physician, contact the Complaints Officer.  Under theMedical Profession Act, theCollege of Physicians and Surgeons of Alberta Complaints Officer is responsible for investigating written complaints about physicians.  This process is summarized in a plain language document. For more information, contact:

Email: Dr. Michael Caffaro
Tel: (780) 969-4956
Fax: (780) 424-9617

If your complaint is about a dentist, contact the Review Officer.  Under the Dental Profession Act, the Review Officer is responsible for investigating written complaints against dentists.  For more information, contact:

Dr. Vernon Harold Jones
Review Officer
828-21 Ave NW
Calgary AB T2M 1K4
Tel: (403) 282-8594
Fax: (403) 282-7753

If your complaint is about a pharmacist, contact the Complaints Officer.  Under the Pharmacy Act, the Complaints Officer is responsible for investigating written complaints against pharmacists.  For more information, contact:

Ms. Samantha Van Genne
Registrar, Professional Licensing
Corporate Planning, Reporting and Evaluation
Department of Health and Social Services
Government of the Northwest Territories
5015-49th Street (7th Floor)
P.O. Box 1320
Yellowknife, NT X1A 2L9
Tel: 867-767-9067
Fax: 867-873-0484

If your complaint is about a midwife, contact the Complaints Officer.  Under the Midwifery Profession Act, the Complaints Officer  is responsible for investigating written complaints against midwives.  For more information, contact:

Mr. Steve Eichler
Complaints Officer
Field LLP
2000 Oxford Tower
10235-101 Street
Edmonton AB T5J 3G1
Phone: (780) 423-3003
Fax:     (780) 428-9329

If your complaint is about a Social Worker, contact the Complaints Officer. Under the Social Work Profession Act the Complaints Officer is responsible for investigating written complaints against Social Workers. For more information, contact:

Ms. Sheryl Pearson, RSW, MSW, LLB
Complaints Director
Alberta College of Social Workers
#550 10707 100 Avenue
Edmonton, AB T5J 3M1
780-421-1167
1-800-661-3089

Complaints about all other regulated health professionals should be referred in writing to the Professional Licensing Registrar.  For more information, contact:

Registrar, Professional Licensing
Department of Health and Social Services
5015-49th Street (7th Floor)
P.O. Box 1320
Yellowknife, NT X1A 2L9
Phone: 867-767-9067
Fax:     867-873-0484

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