Health Care Service Complaints
Caveats
If your complaint is about a registered nurse or nurse practitioner, contact the Registered Nurses of the Northwest Territories and Nunavut (RNANT/NU). The RNANT/NU is responsible for handling and investigating such complaints. For more information, contact:
Registered Nurses Association of the Northwest Territories and Nunavut
P.O. Box 2757
Yellowknife NT X1A 2R1
Phone: (867) 873-2745
Fax: (867) 873-2336
If your complaint is about a physician, contact the Complaints Officer. Under theMedical Profession Act, theCollege of Physicians and Surgeons of Alberta Complaints Officer is responsible for investigating written complaints about physicians. This process is summarized in a plain language document. For more information, contact:
Email: Dr. Michael Caffaro
Tel: (780) 969-4956
Fax: (780) 424-9617
If your complaint is about a dentist, contact the Review Officer. Under the Dental Profession Act, the Review Officer is responsible for investigating written complaints against dentists. For more information, contact:
Dr. Vernon Harold Jones
Review Officer
828-21 Ave NW
Calgary AB T2M 1K4
Tel: (403) 282-8594
Fax: (403) 282-7753
If your complaint is about a pharmacist, contact the Complaints Officer. Under the Pharmacy Act, the Complaints Officer is responsible for investigating written complaints against pharmacists. For more information, contact:
Ms. Samantha Van Genne
Registrar, Professional Licensing
Corporate Planning, Reporting and Evaluation
Department of Health and Social Services
Government of the Northwest Territories
5015-49th Street (7th Floor)
P.O. Box 1320
Yellowknife, NT X1A 2L9
Tel: 867-767-9067
Fax: 867-873-0484
If your complaint is about a midwife, contact the Complaints Officer. Under the Midwifery Profession Act, the Complaints Officer is responsible for investigating written complaints against midwives. For more information, contact:
Mr. Steve Eichler
Complaints Officer
Field LLP
2000 Oxford Tower
10235-101 Street
Edmonton AB T5J 3G1
Phone: (780) 423-3003
Fax: (780) 428-9329
If your complaint is about a Social Worker, contact the Complaints Officer. Under the Social Work Profession Act the Complaints Officer is responsible for investigating written complaints against Social Workers. For more information, contact:
Ms. Sheryl Pearson, RSW, MSW, LLB
Complaints Director
Alberta College of Social Workers
#550 10707 100 Avenue
Edmonton, AB T5J 3M1
780-421-1167
1-800-661-3089
Complaints about all other regulated health professionals should be referred in writing to the Professional Licensing Registrar. For more information, contact:
Registrar, Professional Licensing
Department of Health and Social Services
5015-49th Street (7th Floor)
P.O. Box 1320
Yellowknife, NT X1A 2L9
Phone: 867-767-9067
Fax: 867-873-0484